Marcos - Customer Service Specialist with 5 years of experience in retail and telecommunications

Provided frontline support to clients, resolving issues and ensuring satisfaction.

Effectively communicated with customers and team members to facilitate understanding and collaboration.

Identified customer issues and applied standard procedures for resolution.

Handled escalated customer complaints and found amicable solutions.

Provide simultaneous and consecutive interpretation for scheduled and emergency calls in hospitals, clinics, and insurance companies., Accurately document confidential medical information in compliance with HIPAA guidelines., Ensure clarity, empathy, neutrality, and professionalism during interactions., Adapt interpretation style to various accents.

Taught English to students, administrative staff, and parents., Designed and delivered lesson plans tailored to different age groups and proficiency levels., Provided remedial classes to students at risk of educational lag.