Dedicated bilingual professional with experience in payroll, customer service, and healthcare coordination. Proven ability to manage high-volume tasks, ensure compliance, and deliver exceptional support across diverse industries.
Proficient in managing bilingual customer inquiries, resolving issues with professionalism and empathy.
Skilled in managing payroll onboarding, compliance verification, and data accuracy for diverse clients.
Experienced in scheduling, documentation, and coordination across healthcare and administrative settings.
Knowledgeable in ensuring regulatory adherence and accurate record-keeping in various operational contexts.
VENSURE EMPLOYER SOLUTIONS
Led the full onboarding and intake process for 50+ client accounts, gathering critical documentation, verifying compliance data, and ensuring all client records were accurately integrated into internal HR and payroll systems.. Coordinated across departments including IT, HR, and Finance to resolve client inquiries, streamline onboarding steps, and maintain clear communication throughout the implementation process.. Managed sensitive client data with discretion and precision, ensuring regulatory compliance and accuracy while supporting clients through the transition from legacy systems.
INTOUCH
Managed bilingual customer interactions, handling high volumes of inbound and outbound calls to resolve billing, service, and technical inquiries in a timely and professional manner.. Documented client cases accurately in the system, ensuring all information was properly recorded and follow-up actions were completed as needed.. Conducted follow-up calls to confirm issue resolution and client satisfaction, building long-term relationships and enhancing customer retention.
CONCENTRIX
Handled high volumes of inbound calls, delivering bilingual support and resolving customer inquiries with professionalism, empathy, and efficiency.. Scheduled, rescheduled, canceled appointments prior patient request.. Helped patients filling medicine refills.. Register new patients or newborns in system.. Documented each interaction in internal systems, ensuring accuracy in case tracking and follow-up processes.. Supported new hire onboarding, sharing best practices and contributing to improved team performance through informal training and peer coaching.
Degree
High School
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BOLANOS ASSOCIATES COMPREHENSIVE THERAPY
Coordinate and manage high-volume scheduling for over 100 patients weekly across four clinics in Florida, ensuring timely appointments, rescheduling when needed, and maintaining up-to-date calendars for multiple providers.. Perform full intake process, collecting and uploading essential documents such as insurance cards, medical prescriptions, and ID; handle referrals from insurance companies and Workers’ Compensation cases, ensuring all data is accurately entered into the system.. Provide bilingual customer support through 20–30 daily calls, assisting patients with questions, virtual check-ins, and clinic procedures; guide new patients through onboarding and collect payments when applicable, delivering a smooth and professional service experience.
SOLVO SA
Contact the insurance adjuster or case manager to obtain written approval before a patient is seen.. Ensure the specific Request for Authorization (RFA) forms are completed and submitted within state-mandated timelines.. Verify that the referral from the primary treating physician aligns with the accepted body part or injury listed on the claim.. Ensuring the 'Date of Injury' and 'Claim Number' are accurately recorded, as missing these details results in immediate payment denial.. Liaising between the billing department and the insurance carrier to resolve 'Explanation of Review' (EOR) disputes.
