Dedicated professional with over 5 years of front-line customer service, sales, and client relationship management across various industries. Skilled in communication, problem-solving, and team support, with a proven ability to handle high-volume inquiries and drive customer satisfaction.
Delivered high-quality support in diverse environments, resolving client issues efficiently and professionally.
Managed sales processes from prospecting to closing, ensuring positive customer experiences and accurate CRM updates.
Provided empathetic guidance to clients and handled high-pressure situations with professionalism.
Entered, updated, and archived client information, ensuring compliance with protocols and accuracy in record-keeping.
Credit Success Network - work from home
Consistently delivered high-quality results in a fast-paced environment, demonstrating strong judgment and autonomy with minimal supervision., Led monthly follow-up meetings with clients to review credit repair progress, clarify next steps, and proactively address concerns., Oversaw the...
Real Canadian Superstore
Resolved customer inquiries, returns, refunds, and complaints by providing efficient and courteous service, ensuring positive customer experiences., Trained, coached, and supported new cashiers and customer service staff to improve efficiency, accuracy, and customer interaction skills., Assisted...
Opticall BPO
Handled between 100-150 calls daily, efficiently managing a high volume of outbound and inbound calls., Provided detailed information about insurance policies, pricing, and addressed patient inquiries with clarity and professionalism., Scheduling appointments., Notifying involved parties of...
Bachelor's Degree
English Certificate
High School Diploma
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Trained and supported new staff to improve service quality and operational efficiency.
Metal Building Now - hybrid
Negotiated terms and conditions to close sales, ensuring mutually beneficial agreements., Managed the entire sales process from prospecting to closing deals, ensuring a seamless customer experience., Maintained and updated CRM with accurate customer and sales information to track progress and...
