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Maria Angélica González Manjarres's avatar
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Maria Angélica González Manjarres

Cartagena, Bolívar, Colombia

Microfinance Analyst with Customer Service and Call Center Experience

  • Provided operational assistance in telecollection and call center services at SYNERJOY BPO S.A.S.
  • Developed proficiency in financial analysis and customer relationship management for microfinance programs
  • Gained hands-on experience in handling financial operations and risk management in a microfinance environment
Microfinance
Intermediate
Applied financial analysis, risk management, and customer service skills in microfinance and call center roles.
Customer Service
Intermediate
Provided client support and managed customer interactions in a telecobranza and call center setting.
Financial Software Handling
Intermediate
Utilized financial software tools to assist in financial analysis and reporting tasks.
Operational Assistance
Intermediate
Supported operational workflows in programs related to financial services and telecobranza.

Languages

Español
Nativo
Inglés
A2
See Full Skillset on CazVid
6/09/2023 - 5/03/2024
Asesora de cobranza
SYNERJOY BPO S.A.S
Asesora de Operaciones en Telecobranza y Call Center
10/05/2017 - 28/11/2017
Operario de máquinas de coser: fileteadora y precilladora
ICONCAP
View Complete Work History
🎓
SERVICIO NACIONAL DE APRENDIZAJE SENA
Técnico en Servicios y Operaciones Microfinancieras
Completed 2024
🎓
Universidad Tecnológica de Bolívar Utb
Análisis de datos
Completed 2024
🎓
Fundacion Carlos Slim
Manejo higiénico de alimentos
Completed 2024
🎓
SENA
Desarrollo de habilidades digitales para la gestión de la información
Completed 2023
🎓
SENA
Desarrollo de habilidades digitales para experiencias seguras en línea
Completed 2023
🎓
SENA
Desarrollo de habilidades cognitivas en procesos de lecto-escritura
Completed 2023
🎓
I.E Manuel Atencia Ordoñez
Bachiller Académico
Completed 2014
See Education & Certifications

Agente de servicio al ciente

Programa Servicios y Operaciones Microfinancieras, experiencia en Servicio al Cliente o Call Center en área de Telecobranza como Asesora de Operaciones en el departamento de cobro SYNERJOY BPO SAS.

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2101 E Broadway Rd Ste 1
Tempe, AZ 85282, USA

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