Experienced call center representative skilled in managing bilingual customer interactions, technical troubleshooting, and database organization. Dedicated to delivering exceptional support and enhancing customer retention.
Delivered high-quality customer support, actively listening to client needs and providing effective solutions.
Communicated efficiently in English and Spanish, managing calls and chats in diverse environments.
Organized and maintained customer databases, ensuring data accuracy and accessibility for service teams.
Provided troubleshooting and resolutions for app, website, and billing issues, improving customer satisfaction.
Bpm Consulting
Manage Spanish calls., Worked for the elections of that year.
Formas Estrategicas
Manage Spanish calls., Talk with customers and providers., Manage and organized data bases.
Intouch Cx
Manage only English calls., Manage digital and delivery subscriptions., Give technical support with app and website issues., Provide resolutions for billing issues and concerns., Retain customers to stay with their subscription.
Amazon
Managed calls in English and also English chats., Managed difficult situations in regards to deliveries of the packages, finding the best solutions for the customers., Resolved technical issues with the website and apps.
High School
Técnico Laboral en cuidado estético de manos y pies
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