Experienced professional with over 15 years in customer service, troubleshooting, and supply chain roles across healthcare, banking, and telecommunication industries in Mexico.
Provided support via phone, email, and chat for healthcare, banking, and telecommunications clients.
Resolved technical issues related to customer inquiries in support and helpdesk roles.
Demonstrated excellent soft skills in assisting diverse clients in Spanish and English.
Managed material sourcing for auto parts manufacturing at SL Factory Motoring Services.
SL Factory Motoring Services
Responsible for supplying all the material for the production of auto parts.
Servicios SSI Integrles S de RL de CV
The tasks that were performed were based on the campaign we were assigned to assist, for example Bank of America, Sprint, T-mobile.
NTT DATA SERVICES MEXICO OPERATIONS, S. DE R.L. DE C.V.
As a professional cross-skill agent my main account was Mount Sinai Hospital and the supported account was NYU Hospital., I assisted basic troubleshooting over the phone, emails and chats.
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