María - Call Center Agent with customer service and problem-solving skills

Provided courteous and professional service handling inquiries and complex situations at a call center.

Utilized document control and process monitoring techniques to manage workflows efficiently.

Applied within psychological care and crisis intervention strategies during internship at Organización Clínica Bonnadona.

Provided psychological and palliative care support as part of internship experience.

Handle incoming calls, Provide relevant information, Schedule appointments, Manage inquiries, Ensure courteous and professional service, Problem-solving and handling complex situations

Comprehensive psychological care, Design of psychoeducational interventions, Development of strategies for crisis intervention and palliative care