Maria - Customer Service Specialist with 5+ years in Telecom & Retail

Provided customer support, resolving inquiries and issues efficiently.

Engaged in active listening and clear communication to understand and address customer needs.

Balanced multiple responsibilities in fast-paced environments like waitressing and retail.

Negotiated payment arrangements with customers facing financial hardships.

Managed store activities including merchandising checks and customer retention.

Worked in customer service team solving customer issues and inquiries about their cards in a finance service agency., Collected money and negotiated with customers in case they were on a hardship.

Saved sales by offering resolutions like troubleshooting or requesting a technician for any customer that had an inconvenience with the appliances., Provided clear information to customers about the status of their deliveries and orders., Facilitated communication among the customer, delivery team, vendor, and the store where the customer made the purchase.

Provided the best service to customers., Developed active listening and awareness about client’s needs., Multi-tasking.

Retained customers loyalty., Ensured that everything is under control., Merchandize check in.