Maria - Logistics and Customer Service Specialist with 8+ years of operational experience

Bucaramanga, Santander Department, Colombiaen

Coordinated logistics activities for multiple clients, ensuring smooth operations across transportation, storage, and documentation.

Audited processes and generated analytical reports, improving data accuracy and supporting decision-making.

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Resumen

Dynamic logistics coordinator and customer service agent with over 8 years of experience across transportation, warehousing, client relations, and sales. Skilled in process auditing, team supervision, and digital marketing for property listings.

Logros Clave

Managed diverse roles including customer relations, property listing optimization, and team leadership, demonstrating adaptability and skill diversity.

Habilidades

Logistics CoordinationAdvanced

Oversaw logistics activities, including transportation, storage, and process auditing for multiple clients, ensuring efficiency.

Customer ServiceAdvanced

Handled customer relationships bilingually in English and Spanish, resolving issues and maintaining high customer satisfaction.

Process Improvement & ReportingIntermediate

Audited processes and designed analytical reports to support operational enhancements and data-driven decision-making.

Property Listing OptimizationIntermediate

Created and optimized property listings to boost visibility and engagement on rental platforms.

Team Leadership & ManagementIntermediate

Supervised multidisciplinary teams, managing performance, task allocation, and operational objectives.

Idiomas

EnglishSpanish

Experiencia

Logistics Coordinator

Perfiles y Soluciones Logísticas S.A.S.

01/07/2022 - 04/10/2023

Coordinate operational logistics activities for multiple client accounts, providing continuous support across different stages of the logistics chain., Audit processes and prepare analytical reports based on client performance, contributing to data-driven decision-making and continuous improvement...

Logistics Coordinator

Inlaserv S.A.S.

24/01/2022 - 30/06/2022

Support land transportation operations, focusing on tracking, documentation control, and accounting follow-up., Work closely with associated companies to ensure operational compliance and accurate reporting.

Bilingual Agent

Teleperformance Colombia S.A.S.

10/02/2020 - 12/08/2020

Manage customer relationships in English and Spanish, acting as a professional link between clients and customers., Resolve issues related to commercial transactions, ensure service quality, and maintain high levels of customer satisfaction.

Customer service agent

Accedo Technologies

Market and sell multiple products while ensuring service quality and customer satisfaction., Follow up on service delivery and verify that services were completed correctly in order to process payments.

Listing Set Up Specialist

Furnished Finder.

04/13/2023 - 30/10/2025

Design, create, and optimize property listings to increase visibility and attractiveness on a real estate rental platform., Collect and structure key property information through client interviews, ensuring accurate and compelling descriptions aligned with marketing objectives., Coordinate with...

Storehouse/Storage manager

Televisión Regional del Oriente limitada- Canal TRO

01/09/2018 - 21/01/2020

Conduct market research and supplier price analysis for purchasing and maintenance programs., Manage inventory control, supervise insurance policy updates, coordinate contracts, and manage and lead multidisciplinary teams, ensuring task allocation, performance follow-up, and achievement of...

Manager

Sala de Belleza Yiyen

01/06/2011 - 31/07/2020

Manage daily business operations, including inventory acquisition, sales, scheduling, and cash handling., Deliver customer-focused services while supervising staff and ensuring smooth operational performance.