Maria - Customer Service & Sales Specialist with 5+ years in call center operations

Bogotá, Bogota D.C., Colombiaen

Provided multi-channel customer support, ensuring high client satisfaction

Managed administrative and operational remote processes including database management

Publicado en CazVid

Resumen

Dedicated call center agent with over 5 years of experience providing multilingual customer support, sales, and administrative assistance. Skilled in leveraging digital tools to improve service quality and operational efficiency. Adept at managing client relationships, presenting solutions, and...

Logros Clave

Performed client prospecting, qualification, and guided buyers through purchase processes

Habilidades

Customer ServiceAdvanced

Handled multi-channel customer inquiries with effective communication and problem resolution.

Sales & Client RelationsAdvanced

Engaged in client prospecting, needs assessment, and facilitated sales processes in bilingual settings.

Digital Tools & SoftwareIntermediate

Utilized Excel, CRM, Google Workspace, and remote management platforms for operational efficiency.

Administrative SupportIntermediate

Managed scheduling, documentation, and interdepartmental coordination remotely.

Idiomas

Inglés

Experiencia

AUXILIAR ADMINISTRATIVO- OPERADOR CALL CENTER

JERSALUD IPS

2023 - 2024

Brindé atención al cliente multicanal (telefónica, chat y correo electrónico), garantizando una comunicación empática, resolución efectiva de solicitudes y alta satisfacción del cliente., Gestioné procesos administrativos y soporte operativo remoto, incluyendo agendamiento, manejo de bases de...

Agente de ventas call center

MJ NEWELL HOMES

2023 - 2025

Actualmente desempeño funciones en el área comercial de MJ Newell Homes, realizando atención y gestión de clientes en inglés., Mi labor incluye la prospección y calificación de interesados, presentación de opciones de vivienda, coordinación de citas y acompañamiento durante el proceso de compra.,...