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Demonstrated experience with Highly Disciplined.
Demonstrated experience with Responsible.
Demonstrated experience with Dedicated.
Demonstrated experience with Energetic.
Demonstrated experience with Resourceful.
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Experiencia
Customer Service Specialist II
Delivered exceptional client and applicant support in a multi-channel environment (phone, email, and ticketing systems), ensuring timely and professional resolution of inquiries., Resolved low to moderate complexity issues independently and escalated complex cases appropriately, maintaining strict adherence to company policies., Provided detailed explanations of background screening results (e.g., credit reports, driving records), guided users through online applications, and performed account administration tasks., Demonstrated strong customer service skills by ensuring every interaction was handled with care and professionalism., Maintained compliance with regulatory guidelines and internal processes while exercising sound judgment to resolve issues., Identified and managed new sales leads, contributing to business growth., Applied strict confidentiality standards and demonstrated excellent written and verbal communication skills in English., Utilized advanced computer skills including Microsoft Word, Excel, Outlook, and internet-based applications., Maintained high typing speed (30 WPM) and strong listening skills to ensure accurate and efficient service delivery.
Sr. Customer Service Representative
Managed VIP Accounts with integrated support across Customer Service, Finance, and Technical Support., Provided expert technical support for surveillance camera licensing and handled financial processes.
Sr. Customer Service Specialist
Served as primary contact for vendors and clients, managing operational and logistical needs., Engaged in direct sales and completed specialized training programs., Created Excel tools to improve order accuracy and processing efficiency.
Bilingual Interpreter
Interpreted customer service, medical, and emergency (911) calls as a bilingual communication link.
Area Manager
Led recruitment, training, payroll, and contract drafting for a team of 10 associates., Managed weekly inventory control and order preparation.
Legal Assistant
Managed legal files and assisted in cases related to Mexican Labor, Civil, Criminal, Corporate, Fiscal, and Immigration Law.