Dedicated customer service professional with over 7 years of experience in aviation, assistance coordination, and healthcare support. Skilled in claims management, bilingual communication, and delivering exceptional service in fast-paced environments.
Exceptional ability to address client needs, resolve issues, and ensure service quality across diverse industries.
Proficient in managing and processing claims efficiently, ensuring accuracy and timely resolution.
Bilingual communication in English and Spanish, facilitating clear and effective interactions with diverse clients.
Collaborates effectively with teams to coordinate services and improve customer experience.
Avianca Airlines
Responsible for passenger and baggage check-in, boarding procedures, and reception of domestic and international flights.. Provided customer service at the international connections counter.. Handled operational contingencies, ensuring smooth airport processes and customer satisfaction.
Assist Card
Assisted travelers worldwide requiring medical or other types of assistance via phone, chat or email.. Coordinated each case with the appropriate service providers to ensure timely and effective support.
Concentrix
Handled incoming calls from Florida Blue members (a U.S. health insurance company), providing assistance in English and Spanish.. Explained plan benefits based on coverage type.. Processed monthly premium payments, verified medical claims and authorizations.
Commercial Aviation
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