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Maria
Customer Service Agent with 5 years in Customer Support
Contacto
Competencias
Expert in resolving customer issues and providing exceptional service.
Proficient in upselling and achieving sales targets across various platforms.
Skilled in managing billing inquiries and resolving discrepancies efficiently.
Fluent in both English and Spanish, facilitating effective communication with diverse customers.
Knowledgeable in Windows 8 and various customer service software.
Educacion
Idiomas
Resumen
Maria is a seasoned customer service agent with over 5 years of experience in the customer support industry, dedicated to enhancing customer satisfaction and achieving sales targets.
Logros Clave
- Successfully managed customer inquiries and issues, resulting in a 20% increase in customer satisfaction scores.
- Streamlined billing processes, reducing complaint resolution time by 30%.
- Achieved sales targets consistently, contributing to a 15% increase in overall revenue.
Experiencia
Customer service agent
Customer services. Plan change. Directv. Billing. Sales
Customer Service Agent
Sales. Refunds. Replacement. Billing
Agent
Sales. Replacement. Billing