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Maria
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Competencias
Demonstrated experience with English.
Demonstrated experience with Portuguese.
Educacion
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Experiencia
Customer LifeCycle Manager
Fuel B2B sales performance by transforming cold outreach into warm, qualified leads through targeted messaging and strategic follow-ups., Specialize in initiating conversations that convert—turning first contact into real business opportunities., Lead high-level consultancy sessions with decision-makers, translating complex tech into actionable strategies that drive revenue., Align customer goals with Microsoft solutions, accelerating sales cycles, boosting retention, and uncovering upsell potential across the client portfolio.
Logistics Manager - Collections
Played a pivotal role in sales recovery and revenue retention, focusing on reactivating stalled accounts and converting overdue balances into closed deals., Used CRM platforms to track sales pipeline activity, monitor client behavior, and flag high-value opportunities at risk of loss., Initiated strategic follow-ups with prospects and existing clients, negotiating settlements and restructuring payment terms to salvage sales that were on the verge of collapse., Partnered with the sales department to align collection efforts with quarterly revenue targets.
Appointment Setter
Executed high-volume sales prospecting for a solar energy company, making 150 cold calls daily to generate residential leads., Consistently secured 1–2 qualified appointments per day for the sales team, converting interest into actionable opportunities., Averaged 10 engaged prospects per session, demonstrating strong pitch delivery and objection handling in a fast-paced, high-rejection environment.
Medical & Legal interpreter
Facilitated communication between healthcare professionals and legal representatives and clients during critical interactions.
Customer Service Representative
Assisted calls from U.S and Canada, following logics and empathetic statements to help clients solve their issues regarding technical, payment or login issues., Met all the metrics for long periods and applied proactive actions to help customers.