Maria - Virtual Assistant with 3 years of administrative and bilingual support

Experience in managing client communications, support, and relationships across various roles.

Proficient in English and Spanish for customer service, legal support, and client interaction.

Handled scheduling, document organization, and digital filing for law firm and sales support roles.

Delivered high-quality service in fast-paced restaurant environments and customer support centers.

Provide administrative and client support for a U.S.-based criminal law office., Manage scheduling, calls, and correspondence, ensuring clear and professional communication with clients., Handle sensitive legal information with discretion and confidentiality., Support case preparation by organizing...

Generated leads and built client relationships to support business growth., Managed customer accounts, ensuring consistent follow-up and high-quality service., Collaborated with the sales team to track opportunities and maintain accurate client records.

Delivered efficient and friendly service in a fast-paced international restaurant chain., Ensured customer satisfaction through problem-solving and attention to detail., Assisted in training new team members.

Provided customer support in both English and Spanish for international clients., Handled inquiries with professionalism, improving customer satisfaction scores., Adapted quickly to new systems and protocols.