Experienced software engineer specializing in full-stack development with a focus on scalable web applications and cloud integration.
Developed interactive front-end components using JavaScript frameworks like React.
Built backend services and data processing scripts for various applications.
Deployed and managed applications on AWS cloud infrastructure.
Designed and optimized relational databases, including MySQL and PostgreSQL.
Foundever (Breezeline)
Provided technical support to telecommunications service customers, effectively resolving technical issues and ensuring a positive end-user experience., Diagnosed and resolved technical issues related to internet, television, and phone services., Provided remote assistance to users using digital support tools., Documented incidents and solutions within internal systems., Maintained high standards of service quality and customer satisfaction.
IBEX Globals (GFiber)
Provided prompt and professional support to customers by resolving service inquiries, troubleshooting technical issues, and managing account-related requests., Communicated with customers to track and resolve service-related issues promptly and efficiently., Ensured a positive customer experience, contributing to high Quality Assurance (QA) scores.
Casa Hogar C.E.B.
Prepared psychological case files through interviews and psychometric testing., Facilitated training workshops for students and teaching staff., Monitored and followed up on active cases and ongoing processes.
Bachelor’s Degree
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Worked effectively in Agile teams to deliver software solutions on time.
Psychological Clinic: Esperanza Monge Collado
Performed psychological assessments for individuals seeking personal and occupational firearm permits., Conducted clinical interviews and administered psychometric evaluations to create case files., Interpreted results and issued official firearm permit certificates.
