Maria

customer service representative

Collected, verified, and updated client data within HIPAA-compliant platforms., Scheduled appointments and follow-ups with healthcare providers or internal departments as needed., Delivered high-quality customer service by resolving issues quickly, building trust, and promoting a positive experience for all members.

Assisted drivers with technical support whenever they faced challenges delivering packages to Amazon lockers or marking a package as delivered on their app., Responsible for sending reports in cases where drivers encountered personal inconveniences like weather conditions.