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Maria
Legal Assistant with diverse customer service and technical support experience
Contacto
Competencias
Applied patience, empathy, and problem-solving skills to enhance customer satisfaction across roles.
Installed, configured, and troubleshot software and hardware, providing effective end-user support.
Demonstrated strong communication skills through client interactions, front desk operations, and team collaboration.
Conducted quality inspections and collaborated on process improvements to uphold standards.
Proficient in Salesforce, Workday, Slack, and Zendesk to improve operational efficiency.
Educación
Idiomas
Resumen
Experienced in client relations, technical support, and quality assurance across legal, hospitality, and corporate settings.
Logros Clave
- Participated in client meetings and prepared case files as a Legal Secretary at Lewis Rich Law Firm
- Managed multiple communication channels and handled payments accurately at Resort and Casino
- Provided technical support and maintained documentation for software and hardware issues at Turbo Tax
Experiencia
LEGAL ASSISTANT
Participated in client meetings and prepared case files as a Legal Secretary for a family law firm., Maintained a high level of professionalism and customer service at all times.
HOTEL FRONT DESK
Handled multiple phone lines simultaneously and transferred calls efficiently., Experience with cash handling and processing payments accurately., Strong communication and problem-solving skills demonstrated through previous front desk roles., Proficient in using hotel reservation software and managing check-in/check-out processes.
TECH SUPPORT
Installed and configured software and hardware for individuals and businesses., Provided technical support to end users in person and over the phone., Maintained documentation and knowledge base for common technical issues and solutions.
CUSTOMER SERVICE
Provided excellent customer service and resolved any issues or complaints., Handled cash transactions and operated a point-of-sale system., Proficient in handling customer inquiries, concerns, and complaints in a professional manner., Demonstrated ability to prioritize and multitask in a fast-paced customer service setting., Skilled in accurately processing sales transactions and handling cash and credit card payments.
QUALITY ANALYST
Performed quality inspections and audits to ensure compliance with company standards., Collaborated with cross-functional teams to implement quality control measures., Analyzed data and identified areas for improvement to enhance product quality.