Experienced in customer support, payment analysis, technical assistance, and sales. Skilled in conflict resolution, communication, and data analysis to enhance customer satisfaction and operational efficiency.
Provided support and communication to customers, resolving issues and maintaining satisfaction across various roles.
Applied conflict resolution skills in customer interactions and payment dispute management.
Analyzed customer payment patterns and behaviors to improve follow-up and support strategies.
Supported and troubleshot technical systems and communication platforms like Cisco - Avaya, CRM, Citrix.
Grupo financiero UNO
EGS
NEARSOL
Analysis of payment patterns and customer ́s payment behavior, Communication skills with past due customers
ACT BUSINESS
Premium Support Team, Costumer Loyalty Group, Analysis customer ́s information
24/7 intouch
Solve issues of Hosts and guests no Airbnb
5º. Bachillerato en Ciencias y Letras
4º. Bachillerato en ciencias y letras
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Handled payment arrangements and collections, ensuring customer engagement and follow-up.
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