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Michelle
Customer Service Specialist with diverse experience in finance and technical support
Contacto
Competencias
Provided support and communication to customers, resolving issues and maintaining satisfaction across various roles.
Applied conflict resolution skills in customer interactions and payment dispute management.
Analyzed customer payment patterns and behaviors to improve follow-up and support strategies.
Supported and troubleshot technical systems and communication platforms like Cisco - Avaya, CRM, Citrix.
Handled payment arrangements and collections, ensuring customer engagement and follow-up.
Educacion
Idiomas
Resumen
Experienced in customer support, payment analysis, technical assistance, and sales. Skilled in conflict resolution, communication, and data analysis to enhance customer satisfaction and operational efficiency.
Logros Clave
- Managed customer communications and follow-ups at NEARSOL, analyzing payment patterns and customer behavior.
- Contributed to customer support teams at ACT BUSINESS, focusing on loyalty programs and data analysis.
- Handled diverse roles from sales, customer service, to technical support, demonstrating adaptability and broad skill set.
Experiencia
Sales agent for credit cards
Customer service representative
Collections – Managing and following up with assign customers
Analysis of payment patterns and customer ́s payment behavior, Communication skills with past due customers
Business Partner
Premium Support Team, Costumer Loyalty Group, Analysis customer ́s information
Resolutions 2 department
Solve issues of Hosts and guests no Airbnb