Experienced in assisting customers with app and payment issues for transportation services, with a background in technical support and soft skills development.
Handled customer inquiries and issues related to app usage and payments for Lyft.
Provided technical support in a customer service environment, troubleshooting user problems.
Effectively communicated complex information clearly to customers and team members.
Managed multiple customer interactions and tasks efficiently under demanding conditions.
Applied empathy to customer interactions while resolving diverse issues.
Onelink - Lyft
Helping customers riders/drivers with their app and payment process.
Highschool
Technician in accounting and financial assistant