Maricel - Customer Service Specialist with 3+ years in telecommunications

Assisted customers with internet issues, billing, and troubleshooting in a telecommunications environment.

Conducted basic troubleshooting to diagnose device problems and facilitate transfer to technical services.

Managed customer inquiries related to billing, payment arrangements, and account clarifications.

Effectively communicated technical solutions and billing information to customers.

I helped customers with their internet problems or questions they had about the service or their account., I helped them with payment arrangements, and clarified their bills for customers., I did basic troubleshooting to determine the device's problem and transferred it to the technical...