Bilingual professional with experience in customer retention, technical support, and CRM management, capable of remote and on-site work.
Managed inbound calls and chats, assisting customers with account and service inquiries.
Provided technical assistance and troubleshooting support to customers remotely.
Utilized CRM platforms such as Salesforce and Go High Level for customer management.
Bilingual ability in Spanish and English to serve diverse customer needs effectively.
SSG- Ballena Inc. Tempus
Inbound calls- chats, Provided customers with a CV online, Kept the customer’s membership active
English as a second language
Technical Business Administration
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