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Marilyn
Administrative and Customer Service Professional with 5+ years of experience
Contacto
Competencias
Provided support to customers via phone and chat, ensuring issue resolution and satisfaction.
Managed office tasks, scheduling, and documentation to support daily operations.
Utilized Word, Excel, PowerPoint, and Outlook to prepare documents and manage communications.
Supervised vehicle repairs, handled insurance claims, and coordinated auctions and repossessions.
Educación
Idiomas
Resumen
Experienced professional with a strong background in customer service, administrative support, and vehicle management, capable of adapting to diverse roles and industries.
Logros Clave
- Supervised vehicle repairs and managed insurance claims at SL AUTO SALES INC.
- Handled diverse reservation and customer service requests across hospitality and telecommunications industries.
- Managed office supplies, vehicle parts, and coordinated auction activities, demonstrating role versatility.
Experiencia
ADMINISTRATIVE ASSISTANT
General office duties, I was in charge of keep all supplies for the business on time, including vehicle parts for the mechanic and body shop, part of this was supervise vehicle repairs completion on time, repair quotes and estimates, also I used to deal with the insurance companies for vehicle claims., Auction purchases and sales., Collections and repossessions., Appointment set up.
CUSTOMER CARE REPRESENTATIVE
Assisted customer with reservation inquiries for hotels, cars, activities and flights thru phone, and chat support., Applied knowledge in GDS to make applicable changes and updates to flight reservations according to customer request and needs., Make sure customers have inquiries and issues resolved to guarantee customer satisfaction.
CUSTOMER CARE REPRESENTATIVE
Principal job task is to assist customer to resolve billing inquiries and other request related to mobility services in corporate accounts, add/remove features and also, when required, create new accounts to activate new services.