Professional profile
10 of experience in guest services management
10 of experience in multilingual communication
10 of experience in multilingual communication
Proficient in Chinese for multilingual communication tasks
Proficient in Hotel Management Software for reservation systems tasks
Alorica Call Center
Delivered exceptional service to diverse clients, consistently meeting KPIs for customer satisfaction., Adapted to various customer profiles and provided tailored solutions to resolve issues efficiently., Supported U.S.-based clients such as Amazon, Verizon and Best Buy in bilingual (English/Spanish) customer service, retention, collection and IT support., Handled technical support and retention strategies to resolve service cancellations, improve loyalty, and enhance customer experience.
Hilton Fontainebleau
Led guest satisfaction program that improved satisfaction scores by 55%., Implemented a real-time feedback system, allowing for rapid issue resolution., Improved front desk response time by implementing streamlined communication practices.
Hilton International
Coordinated cultural immersion events to enhance guest experience., Developed a front desk cross-training program to boost team flexibility and service quality.
High School Diploma
for the last 10 years here in Panama. For the last five years I was working with a company, Alorica, the call center, working with brands from the United States like Amazon, Verizon, and Best Buy, doing a lot of customer service, resolving issues efficiently, trying to maintain the high customer satisfaction, doing a lot of multitasking, and learning a lot about CRM system and communication across the diverse platforms, okay?
Hi, my name is Mary Lozano. I've been living in Panama for the last 10 years. I've been working for the last five years with the company Alorica. It's a call center. And we work with brands like Verizon, Amazon, and Best Buy. I'm doing a lot of IT, sell a lot of the products, trying to help with the orders, and keeping a lot of everything that they order. So having a lot of issues with it.
Hi, my name is MARINO. I've been living in Panama for the last 10 years and I've been working with a Lorica company for brands like Amazon, Best Buy, and Verizon. I've been doing a lot of job. I've been doing a lot of IT with them. I'm doing solving a lot of issues and helping with the people all day, all of the day made. So I have experience with the five-star hotel I used to work before.
I've been living for the last 10 years in Panama. I've been working with the company, a logical for the last five years, and I've been working with a company branch from the United States, like Amazon, Verizon, and Best Buy. I've been doing a lot with the companies. We're solving a lot of issues, look out for the inventory, helping the people with all the products that they order, and doing a lot of IT with the product about it, so sometimes they have...
Hello, my name is MARINO. I've been living in Panama for the last 10 years. I've been working for the last five years with the company Alorica, that is a call center. We have been working in a brand for American brand companies like Amazon, Verizon, and Best Buy. I've been doing stuff like resolving issues, maintaining high customer satisfaction, trying to sell a lot of the products.
Hello, my name is MARINO. I've been living in Panama the last eight years and I've been working in the company of Analytica as a call center where I've been working with companies like Amazon, Verizon, and Best Buy. I've been doing a lot of IT, a lot of services, maintenance.
