Experienced security supervisor and quality analyst with a strong background in aviation, retail, and customer service operations, skilled in team training, compliance, and process improvements.
Managed security personnel, audits, and daily operations at airline and cargo facilities.
Provided onboarding, recurrent training, and performance supervision for diverse teams.
Supervised quality analysis and KPI reporting for Amazon retail campaigns.
Handled customer service operations, reservations, and account management at Hospitality and retail settings.
American Airlines Security Supervisor | DEPSA - DID
In charge of security and cargo handlers outsourcing personnel including hiring process, Initial and Recurrent trainings, Weekly Manning, Security Daily Briefings, Security Files, and Security Audits (Local Audits, HDQ audits and TSA Audits), Daily Flights inbound and outbound operations., Provide Initial and recurrent trainings to Ramp Airport Personnel.
AMAZON Quality Analyst supervisor | Ibex Global Nicaragua
Supervise the fulfillment of the tasks assigned to the Quality Analysts for the Amazon USA and Mexico Retail campaigns in English and Spanish., Sending daily, weekly and monthly KPI reports to VP of IBEX, Quality manager and Amazon Retail Managers., Attend meetings with Amazon retail managers, site director, senior operational manager, and training manager to review campaign results based on KPIs.
American Airlines Security Supervisor | DEPSA - DID
In charge of security and cargo handlers outsourcing personnel including hiring process, Initial and Recurrent trainings, Weekly Manning, Security Daily Briefings, Security Files, and Security Audits (Local Audits, HDQ audits and TSA Audits), Daily Flights inbound and outbound operations., Provide Initial and recurrent trainings to Ramp Airport Personnel.
Cargo Security Trainer
Behavior and Detection Program Trainer
Transfer Assist Trainer
Instructor Skills Workshop
Global Security Coordinator
Compliants Resolution Official
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International Security Coordinator
Systems Engineer
Bachelor Degree
