Dedicated customer service agent with extensive experience managing CRM systems and delivering exceptional support by leveraging technical and soft skills.
Proficient in managing customer relationship management platforms like Salesforce and Zendesk to optimize customer support workflows.
Experienced in resolving support tickets, applying best practices for data protection, and meeting service objectives.
Effective in communicating with customers and internal teams, and trained new staff on technical tools.
Coordinated cross-platform communication via Slack and Microsoft Teams to ensure seamless teamwork.
Applied omnichannel strategies to improve customer experience and adapt services based on customer feedback.
Teleperformance S.A.S.
Managed CRM platforms such as Salesforce and Zendesk., Identified trends and areas for improvement based on KPI metrics to meet service objectives., Resolved support tickets on platforms like Jira Service Desk and Salesforce., Trained new team members on ticketing software usage., Applied best practices for data protection in support processes., Reported information security incidents to relevant stakeholders., Coordinated teams using platforms like Slack and Microsoft Teams., Implemented omnichannel strategies to enhance customer experience., Exceeded customer expectations through exceptional and proactive service., Adjusted service strategies based on customer and company needs.