Demonstrated experience with Customer Support.
Demonstrated experience with VIP Account Management.
Demonstrated experience with Telephone Sales.
Demonstrated experience with Team Supervision.
Lacias
Responsible for providing support through chat and emails, ensuring fast, clear and effective responses., Managed VIP accounts, offering personalized attention and exclusive solutions for high value customers, ensuring their satisfaction and loyalty., Constant monitoring of customer behavior to anticipate needs and improve customer experience., Close collaboration with internal teams to ensure high quality service and positive results.
Alorica
In charge of contacting potential and current customers, offering products and promotions., Managed the team's performance, evaluating their performance, providing feedback and offering continuous training to improve their skills., In charge of preparing spreadsheets and monitoring quality indicators.
Iqor
Contacting potential or current customers to offer them products and promotions, always looking to close the sale effectively., Focused on listening to the customer, understanding their needs and using persuasion techniques to present the best possible solution.
Bachelor's Degree
Bachelor's degree
Bachelor of Science and Letters
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