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Mario
Transportation & Operations Leader with broad experience in public sector and customer support
Contacto
Competencias
Managed vehicle maintenance, fuel analysis, and fleet documentation to ensure efficient transportation services.
Supervised and developed teams across various departments to meet organizational goals and improve performance.
Prepared and executed budgets, procurement, and strategic plans for transportation and customer support functions.
Led technical support teams, resolving customer issues and collaborating with product and IT teams.
Utilized Power BI and CRM systems to monitor, analyze, and report operational metrics.
Educación
Idiomas
Resumen
Experienced leader with a strong background in transportation management, team supervision, and customer support operations across public and private sectors.
Logros Clave
- Led and optimized nationwide vehicle fleet management and fuel consumption for the Ministry of Environment.
- Supervised and improved operational workflows at Canon Latin America's Contact Center, enhancing customer support processes.
- Successfully managed departmental budgets, procurement, and compliance, ensuring operational efficiency and regulatory adherence.
Experiencia
Head of the Transportation and Workshop Department
Planned, managed, and evaluated institutional transportation services, including vehicle maintenance, insurance, and fleet documentation., Analyzed and controlled fuel consumption nationwide, developing savings plans to meet budget targets., Created and implemented fuel-saving strategies using Power BI to monitor and audit fuel usage., Managed online fleet administration platforms from fuel suppliers (Petróleos DELTA S.A., Petrolera Nacional S.A.)., Imported data and created rules to optimize fuel consumption tracking and allocation., Prepared and executed the annual budget for vehicle purchases, fuel, spare parts, labor, insurance, and travel expenses., Supervised mechanics, ensured vehicle delivery deadlines, and maintained inventory for workshop efficiency., Ensured compliance with occupational and environmental regulations., Developed proposals for new techniques, methods, and machinery to improve workshop operations., Led and supported department personnel, formulating performance indicators., Planned and participated in public procurement processes for transportation services, providing technical advice.
Tech Support Contact Center - Supervisor
Supervise the Canon Technical Support Contact Center for Latin America., Led daily operations for a team of 6-10 staff in the contact center., Managed call, email, and chat technical support queues., Oversaw CRM system, tracked and reported support metrics., Coordinated customer support requests, performed troubleshooting, and escalated issues to Canon repair centers., Collaborated with IT for product solution development and testing., Ensured customer satisfaction through proactive communication and issue resolution., Hired, trained, and developed team members., Prepared site performance reports for senior management.