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Mario
Operations Supervisor with team coordination and problem resolution expertise
Contacto
Competencias
Extensive experience using Word, Excel, PowerPoint, and Outlook for reports, planning, and communication.
Led workgroups, coordinated activities, and provided feedback to team members.
Addressed client and agent issues effectively, maintaining service standards.
Facilitated effective transmission of knowledge and feedback within teams.
Responsible for planning work schedules and elaborado de planes de trabajo.
Educacion
Idiomas
Resumen
Experienced in team coordination, customer service, and media production with strong organizational and communication skills.
Logros Clave
- Led team coordination and report preparation at Telvista, improving operational communication.
- Handled customer and agent issues efficiently, ensuring high service quality at Telvista.
- Gained experience in media including radio hosting, production, editing, and camera work.
Experiencia
Supervisor de operaciones, Campaña Metro PCS
Coordinacion de equipos de trabajo, Elaboración de reportes, Atención a agentes y clientes en la resolución de problemas con el servicio