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Mark
Technical Support Specialist with diverse customer service experience
Contacto
Bulacan, Central Luzon, Philippines
Disponible en CazVid
Competencias
Customer ServiceAdvanced
Provided customer support across various roles, ensuring clear communication and problem resolution.
Technical SupportAdvanced
Assisted clients with technical issues, troubleshooting hardware and software problems.
Team LeadershipIntermediate
Supervised support teams, mentored new staff, and managed support workflows.
Communication SkillsExpert
Demonstrated strong verbal and written communication in support and leadership roles.
Computer LiteracyIntermediate
Utilized various software tools effectively in support and administrative tasks.
Educación
Bachelor of Science in Information Technology
AMA Computer University
Completed 2005
Bachelor of Science in Information Technology
AMA Computer College
Completed 2007
Bachelor of Science in Information Technology
Manila Central University
Idiomas
English
Tagalog
Resumen
Experienced in technical and customer support roles, with leadership experience in a high-volume support environment.
Logros Clave
- Progressed from Technical Support Representative to Team Lead and Manager at Concentrix PH, demonstrating role development and leadership
- Handled multiple support roles across several companies, showcasing adaptability and broad skill set
- Gained comprehensive experience in customer service, technical support, billing, and team management
Experiencia
Service Crew
Jollibee Food Corporation
Jan '06 - June '06
Technical Support Representative
Sitel
Mar '09 - Mar '11
Technical Support Representative / Customer Service Representative
LWS Media
Mar '11 - May '11
Help Desk Representative
Atos PH
Technical Support Representative
Sykes Asia
Nov 2013 - Oct 2015
Technical Support Representative
Acquire Philippines
Nov 2015 - Sept 2017
Technical Support Representative / Billing Mentor / Subject Matter Expert / Team Lead / Team Manager
Concentrix PH
Sept 2017 - June 2023
Habilidades
Customer ServiceTechnical SupportTeam LeadershipCommunication SkillsComputer Literacy
Publicado en CazVid - 3 jul 2025