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Marla
Hostal General Manager with Staff & Budget Management Experience
Contacto
Competencias
Supervised staff operations, recruitment, training, and performance at multiple roles.
Handled budget oversight and financial planning for Hostal Sublime.
Provided high-quality customer service, responding effectively to inquiries at Telus International.
Processed and reviewed new installation orders at Xerox.
Designed coaching plans and conducted quality audits to enhance staff performance and knowledge at Telus International.
Educacion
Idiomas
Resumen
Versatile manager with extensive experience in staff supervision, budget oversight, and customer relations across hospitality and corporate sectors.
Logros Clave
- Managed staff, budgets, procedures, and legal matters as the sole administrator and general manager of Hostal Sublime.
- Processed new installation orders and handled contract reviews and edits in a back office role at Xerox.
- Developed staff coaching programs and conducted quality audits to ensure compliance and improve staff knowledge at Telus International.
Experiencia
Hostal General Manager
Sole administrator and general manager of an entrepreneurship project., Managing of staff, budgets, procedures and legal matters.
Customer Business Representative
Processing new installation orders., In charge of reviewing contracts and editing them in case needed., Back office position with overtime responsibility and work from home experience.
Knowledge and Process Specialist
Development of staff by coaching and knowledge processes for the company., Conducted regular quality audits to ensure compliance to company and regulatory standards and policies., Held responsibility for staff inquiries about the product, processes and procedures., Created a plan to engage with...
Customer Service Representative
Delivered exemplary levels of customer service responding effectively to customer inquiries., Maintained detailed and up-to-date knowledge of products and services facilitating efficient communication to customers, through careful interpretation and analysis of customer needs.