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Marlon
Customer Service Professional with Leadership Experience
Video resume
Contacto
Competencias
Proven ability to resolve inquiries effectively, ensuring high customer satisfaction and loyalty.
Experienced in managing and motivating teams to achieve operational excellence.
Bilingual (Spanish/English), adept at conveying information clearly and persuasively.
Skilled in analyzing situations and developing effective solutions quickly.
Capable of managing multiple accounts and tasks efficiently under pressure.
Educacion
Idiomas
Resumen
Dedicated customer service professional with leadership experience, skilled in client relations, team management, and process optimization. Bilingual and adaptable, committed to delivering exceptional service and driving team success.
Logros Clave
- Streamlined reservation processes at Allied Global, improving efficiency and customer satisfaction
- Led customer service team at Concetrix, enhancing team performance and service quality
- Handled high-volume inquiries with tailored solutions, increasing customer retention
- Bilingual communication skills contributed to expanding client engagement in diverse markets
Experiencia
Sales Agent
Processed hotel and package reservations for various accounts efficiently., Handled customer inquiries and provided tailored solutions over the phone., Managed multiple accounts to ensure high levels of client satisfaction., Communicated with sellers, buyers, and renters to understand property needs, timeline, and budget, earning 36% of business through referrals., Compiled and updated lists of over 40 properties with details regarding location, square footage, features, and more., Developed positive relationships with lenders, appraisers, home inspectors, and escrow companies., Facilitated paperwork such as closing statements, deeds, contracts, purchase agreements, and leases to increase efficiency by 13%.