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Marlon
Bilingual Collections Specialist at BruntWork – Brooks Pest Solutions
Contacto
Competencias
Expert in delivering bilingual support, ensuring positive customer interactions and issue resolution.
Skilled in managing overdue accounts, verifying payment histories, and processing transactions accurately.
Proficient in bilingual communication, facilitating effective interactions with diverse clients and teams.
Experienced in collaborating within dynamic environments and adapting to various roles and tasks.
Educacion
Idiomas
Resumen
Bilingual professional with extensive experience in collections, customer service, and hospitality. Proven ability to manage accounts, deliver exceptional support, and adapt across roles in fast-paced environments.
Logros Clave
- Managed overdue accounts through effective inbound and outbound communication, reducing outstanding balances.
- Reviewed and verified customer payment histories to ensure accurate billing and account status.
- Processed credit card payments efficiently, improving cash flow and customer satisfaction.
Experiencia
Bilingual Collections Specialist (Spanish/English)
Made outbound and inbound calls for overdue pest control service accounts.. Reviewed customer accounts, verified payment history, outstanding balances, and service status.. Processed credit card payments and coordinated alternative payment methods.. Negotiated payment arrangements to reduce cancellations and improve customer retention.. Entered detailed and accurate notes into CRM systems.. Handled difficult customers using empathy, active listening, and problem-solving.. Demonstrated strong self-management, multitasking, and remote work performance.
Ordinary Seaman (Deck)
Performed interior and exterior maintenance, including painting and material preparation.. Supported mooring stations and safety procedures.. Provided customer service and interacted with passengers during free hours.
Sales & Business / Appointment Setter
Conducted outbound sales efforts to attract and engage potential clients.. Applied sales techniques and objection handling to achieve effective closings.. Managed inbound and outbound calls in a professional and empathetic manner.. Maintained constant communication with clients to encourage repeat business and customer loyalty.. Achieved daily and weekly sales targets in a dynamic, results-driven environment.
Hotel Staff Member
Provided hospitality support as waiter, bartender, receptionist, and kitchen assistant.. Assisted passengers directly in Spanish and English and handled multiple tasks onboard.
Waiter, Bartender and Receptionist
Assisted guests during events and reception shifts.. Prepared beverages and provided table service.. Supported front desk operations and bilingual communication with guests.