Marlon - Customer Service & Tech Support Specialist with 12 years in BPO industry

Managua, Managua Department, NicaraguaRemotoen

Worked for over six years at Axelotignoli, gaining extensive experience in customer service.

Completed three years each at Ibex and Sparrow, focusing on tech support and client communication.

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Resumen

Experienced call center professional with over 12 years of expertise in customer service, technical support, appointment scheduling, and B2B sales.

Handled diverse roles including customer service, technical support, appointment scheduling, and B2B sales.

Customer ServiceExpert

Provided customer support for various companies including Targe[link hidden] and others with a focus on client satisfaction.

Technical SupportAdvanced

Handled tech support campaigns, assisting clients with troubleshooting and product-related issues.

Call Center OperationsAdvanced

Managed outbound and inbound calls, including B2B calling and soft sales in a fast-paced environment.

Appointment SchedulingIntermediate

Scheduled appointments for solar panel services, coordinating between clients and service providers.

B2B & SalesIntermediate

Engaged in B2B calling and soft selling to generate leads and support business growth.