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Marlon
Technical Support Agent
Contacto
Competencias
Managed end-to-end project lifecycles, coordinating teams and stakeholders.
Applied Agile practices to streamline project workflows and improve flexibility.
Facilitated communication between technical teams and clients to ensure alignment.
Managed project budgets, tracking expenses and allocating resources effectively.
Identified potential project risks and developed mitigation strategies.
Educación
Resumen
Experienced project manager with a proven track record in delivering complex projects within the technology sector. Skilled in agile methodologies, stakeholder communication, and resource planning.
Logros Clave
- Led cross-functional teams to deliver 15+ projects on time and within budget
- Implemented project management methodologies improving delivery efficiency
- Directed project scopes, timelines, and resource planning for multiple initiatives
Experiencia
Technical Support Agent
Provided technical support for Google Nest, Built empathy and listening skills
Interpreter
Worked as a medical interpreter, Achieved the highest score at final tests
Billing Agent
Handled billing for Xfinity, Maintained good metrics
Customer Service Agent
Helped large volume of customers, Responded to customer inquiries, Maintained professionalism, Demonstrated empathy
Universal Agent
Enhanced customer satisfaction, Provided personalized support, Streamlined processes, Assisted in training new hires