Seasoned marketing manager with over a decade of experience in brand development, digital campaigns, and team leadership, dedicated to driving business growth.
Proficient in creating comprehensive marketing strategies aligned with business goals.
Experience in executing online campaigns, social media management, and content creation.
Led and mentored cross-functional teams to achieve project objectives.
Handled budgeting processes for marketing initiatives and optimized spend for ROI.
Nica Call Center
Conducting out bound sales calls., Closing the sale and transferring the call to the billing department.
RUBALSA CALL CENTER
Conducting out bound sales calls., Executing the sale for the various Life Alarm Products.
IBEX GLOBAL-NETFLIX ENG-CHAT
Assist customers with the monthly billing cycle., Setting up or cancelling an account with Netflix., Trouble-shooting the customer’s home software system.
ONE LINK-TXU
Sign up the customer for the TXU service., Assisting the customer with the monthly payments., Adjusting customer’s electric plan according to the customer’s best interest or at their disposal., Providing new plans for the customer if the customer is unsatisfied with the current plan., Soft sales home warranties if the customer applies.
English Major
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ADDISON RESEARCH
Conducting out bound survey calls to complete with the customer., Convincing the customer to complete the survey with us for a radio station/Political survey.
STANTON OPTICAL
Inbound sales calls/make sure the patient has an appointment booked prior to coming in to the nearest location., Upsell the current promotions/add-ons items to eyewear.
NOW BPO
Conducting outbound calls B2B in hopes of persuading the business to turn over their past due accounts to us for collections purposes.
Junk Rescue
Organizing the various parts of the daily activities to enable collaboration., Data Entry, Providing support with inbound calls for potential clients/Transfer to the sales department if the client would like to proceed with an appointment., Address any issues for existing clients., Multitasking with various tabs/Admin/data entry/ Sales/Customer Service.
