Marlon - Customer Support Specialist with diverse experience in tech and service industries

Panamá, Panamá, Panamaen

Progressed from Customer Support Agent to Tech Support Senior Associate, demonstrating skill development across multiple roles

Gained experience supporting clients in both customer service and technical environments at notable organizations

Publicado en CazVid

Resumen

Experienced support specialist with a track record of providing exceptional customer and technical support across diverse organizations.

Handled diverse responsibilities across helpdesk, technical support, and customer support roles, showcasing adaptability and growth

Customer SupportIntermediate

Provided customer service and support at Sitel and Foundever, managing client inquiries and issues.

Technical SupportIntermediate

Delivered technical assistance at Dell, resolving customer technical problems effectively.

Helpdesk OperationsIntermediate

Operated helpdesk systems at Smithsonian Institute, supporting organizational IT and user needs.

Client CommunicationIntermediate

Communicated technical and customer information clearly to end-users in multiple roles.

Sitel

12/10/2010 - 11/15/2011

Smithsonian Institute

12/10/2012 - 05/17/2013

Dell

05/20/2013 - 01/13/2015

Foundever

12/4/2023 - today

Degree in English with Emphasis in Translation

Completed 2014

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