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Collections and customer services agent
Outbounds and Inbounds calls for collection and provide all information about the products and credit benefits of our company.
Medical Collections Agent
Receive and make calls from consumers about delinquent bills for medical services, Provide them with the required information, within the guidelines and objectives established by the company, Creating rapport and negotiate payments or payment arrangements, Updating information from insurance companies to submit claims if applicable
Customer Energy Advisor
Responsible for answering calls from customers of an electric company related to payments, Payment arrangements, Providing solutions to complaints due to discrepancy in invoices, Requests for new services, Transfers services to new addresses, Cancellations and sales of new equipment or services.
Technical Support for Clients
Helping my fellow users with connectivity problems and access to networks both from the office and remotely, Configuring and unlocking application passwords, Solving problems with outlook mails, Installing and mapping printers, among others.