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Martha
Customer Service & Support Specialist with 10+ years of multi-industry experience
Contacto
Competencias
Provided support and resolution across various platforms, ensuring customer satisfaction and retention.
Facilitated effective internal and external communication between teams and clients in diverse roles.
Diagnosed and resolved product and system malfunctions across multiple support roles.
Organized and uploaded project data, managed work orders, and maintained detailed records.
Scheduled meetings, prepared correspondence, and managed documentation to support client and team operations.
Educacion
Idiomas
Resumen
Dedicated support specialist with over a decade of experience in customer service, technical support, and administrative roles. Skilled in communication, documentation, and troubleshooting, with a proven ability to improve workflow and client satisfaction.
Logros Clave
- Created and managed work orders, improving process accuracy for Lawn.com at Outsourcing Services International.
- Delivered high-quality customer support via chat, email, and phone, consistently exceeding client expectations.
- Assisted in documentation and coordination for multiple projects, supporting operational efficiency and communication.
Experiencia
Account Coordinator
Create and manage work orders by translating vendor portal requests into internal system tasks for Lawn.com, ensuring accuracy and timely processing., Coordinate project documentation by uploading before-and-after photos for mobile wedge and enhancement jobs, including tree trimming, ground cover,...
Live Chat Agent
Exceeded customer service expectations by providing detailed, up-to-date information regarding products, services, and promotions for CashApp., Managed customer inquiries via email and chat back office, ensuring prompt and accurate responses., Delivered high-quality support by explaining...
Customer Service Representative
Delivered excellent service and support to Walmart customers through phone, email, and chat platforms., Provided professional, courteous assistance using pre-scripted responses to ensure customer satisfaction.
Technical Support Representative
Diagnosed product malfunctions, identified root causes, and implemented corrective actions., Maintained detailed records of support requests, escalations, and solutions as a Tier 1 and Tier 2 representative.
Virtual Executive Assistant
Organized documents such as invoices and customer orders, ensuring accuracy and timely processing., Contacted customers in the US and Canada regarding outstanding invoices., Scheduled meetings, managed calendars, and prepared professional correspondence to maintain smooth client operations.
Customer Service Representative
Handled inbound calls from US customers to make global hotel reservations and manage loyalty program information., Processed credit card payments and ensured secure transactions.
English Teacher
Instructed students on call center operations and essential communication skills to prepare them for customer service careers.
Retention Customer Service Representative
Managed customer calls regarding eligibility, benefits, claims, and authorizations for Time Warner Cable services., Handled retention strategies to maintain long-term customer relationships.
Executive Administrative Assistant / Technical Support Executive
Provided administrative and technical assistance for CenturyLink and Keiser University programs., Supported prospective students with admission procedures and program information.
Admissions Counselor for El Salvador
Guided students through the university admissions process and program requirements., Demonstrated thorough knowledge of academic programs, degrees, and certifications.