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Martha
Customer Service & Operations Specialist with 10+ years in client-facing roles
Contacto
Competencias
Provided support via chat, email, and calls, resolving issues and supporting reservations and technical needs.
Supervised teams at Majorel, coordinating daily operations, reports, and process improvements.
Performed data entry, case follow-ups, and archival tasks for organizations like GE Money and Secretaría de Economía.
Proficient in MS Office Suite, Kronos, and Workday for documentation, scheduling, and reporting.
Handled incoming calls, emergencies, and special cases at U.S. Embassy and Booking.com, demonstrating strong communication.
Educacion
Idiomas
Resumen
Dedicated professional skilled in customer support, team management, data handling, and multi-platform application use. Proven ability to adapt across diverse roles in service and operations, ensuring high-quality client interactions and efficient team workflows.
Logros Clave
- Managed diverse customer support functions across multiple roles, ensuring consistent quality services.
- Supervised team operations and improved workflow, utilizing tools like Workday and Kronos for efficient management.
- Handled complex customer cases at Booking.com and CP360, including special requests and technical support.
Experiencia
Customer service representative
Chat and Email customer support
Operations supervisor
Team Management and improvements, reports, timercards, Workday Management
Customer Service Guest
Customer and Partner Reservation Support, incoming calls and emails, Handling Special cases
Switchboard Operator
Handle incoming calls, emergencies, conferences and customer service
Resource coordinator
Coordinate technicians from Peru, Bolivia and Ecuador, keep a follow-up of all the cases
Contact Center Agent
Customer service, validate and update data
Case Manager
Customer service, keep track of recurring technical issues, promote new equipment
Teacher
History and geography classes
Customer Service Representative
Customer service, technical support, retention
Data entry support
Data entry, customer credit verification, Follow up and archives