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Martin
ICT System Administrator
Contacto
Competencias
Demonstrated experience with Network Administration.
Demonstrated experience with Microsoft Office Applications.
Demonstrated experience with Cloud Services (AWS).
Educacion
Idiomas
Resumen
ICT System Administrator open to new opportunities
Experiencia
Global I.T. / EUC Support Engineer
Technical Support. EUC Support. Handling Tickets and Incidents. Installs, configures, and maintains the organization's network infrastructure (routers, switches, firewall, and wireless access point). Ensure maximum uptime, security, and performance. Resolving LAN/WAN connectivity issues, hardware malfunctions, and software faults to minimize downtime. Monitoring and Security. Documentation of network configurations, changes, and troubleshooting procedures.
IT Network and System Administrator / Team Leader
Installation and configuration of Microsoft Server Infrastructure, VMware vCenter Servers (Nebulon). Microsoft Cloud Technologies (O365, Intune, SharePoint Online, Azure AD). Microsoft Windows Server, Exchange Server, SharePoint Server, SCCM, etc.. Desktop / Laptop Support (PC/Mac). Assisting staff or clients through a series of actions, either face-to-face, by email, or over the telephone to help set up systems or resolve issues.. Manage Helpdesk tickets, planning and prioritizing systematically to minimize backlog and ensure operational efficiency.. Ensure system and data security is maintained at a high standard, ensuring the integrity of the Bowergroupasia network is not compromised.. Log all incidents and service requests in the designated Helpdesk system.. Monitor the performance of systems, ensuring issues are appropriately escalated and resolved.. Maintain and develop excellent working relationships with clients, conducting dealings in a professional and appropriate manner.
Network System Administrator
Monitoring the network by conferring with users; analyzing workflow, access, information, and security requirements; designing router administration, including interface configuration and routing protocols.. Evaluating network performance issues, including availability, utilization, throughput, goodput, and latency; planning and executing the selection, installation, configuration, and testing of equipment; defining network policies and procedures; establishing connections and firewalls.. Secures network by developing network access, monitoring, control, and evaluation, and maintaining documentation.. Protects the organization's value by keeping information confidential.. Conducts Presentations and Weekly Client meetings with the team.
I.T. Specialist / Consultant (On-Call)
Assisting small and medium-sized businesses using the latest technology to allow them to quickly and securely remotely access any computer, laptop, or mobile device to assist the client with many problems.. Provide a full suite of IT Security Solutions including anti-virus protection, spyware & malware services, spam controls, employee monitoring, router and firewall solutions, and mobile security services.. Supports and maintains the administration and maintenance of the company's infrastructure.. Maintain the administration of the company's LAN/WAN.. Troubleshooting, systems backups, archiving, and disaster recovery and providing expert support when necessary.. Installs, configures, and updates hardware and software components of all workstations.
Senior Technical Support
Remote Support Service using LogMeIn, Remote Desktop, VNC (Philippines and U.S. Servers), and Autodesk.. Installation and configuration of the Data and Backup Solution using DATTO ALTO 2.. Manage Cloud Services such as hosted email, business and industry applications, hosted servers, and virtual desktops.. Securing internet and network connection from cutting-edge industry knowledge and products.. Regular e-mail communications, printer servers, and remote client partners.. Conversion of Raw Audio file to Raw Data file using Express Scribe Software.. Download audio files from Hospital Facilities, parallel test, and enhancement of automated file distribution, including unique Job ID naming.
Network Administrator / POS Tech Support
Install and support LANs, WANs, network segments, Internet, and intranet systems.. Monitor networks to ensure security and availability to specific users.. Maintain network servers such as file servers, VPN gateways, and intrusion detection systems.. Manages the purchasing of all software, hardware, and other IT supplies.. Administer servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates, and patches.. Perform POS system implementation, research, and data entry of inventory in the point-of-sale database.. Entering new inventory items from manufacturers’ price lists or other sources if the sale item is not present in the inventory database.
Senior Technical Support
Overall maintenance of 160 working stations.. Responds to escalated help desk issues.. Leads, initiates, and implements improvements in all areas of IT responsibility.. Manages the process of innovative change effectively.. Suggest areas for improvement in internal processes along with possible solutions.. System-related problems and issues;. Evokes creative and innovative thinking from team members while helping them to bring their ideas and career plans to fruition.
Computer Technician
Troubleshoots and repairs defective computer units; Responsible for the routine maintenance and/or upgrade of all computers (hardware and software) in the assigned branch.. Provides high-quality and efficient service and support to all customers; Entertains and answers all customer queries specifically on technical matters.. Design layout of cards, brochures, posters, and other advanced desktop publications for customer approval.. Ensures profitability of all business units and achievement of monthly targets.
Cyber Staff / Computer Technician
Maintained, updates and ran Anti-Viruses on 40 Computer Units.. Troubleshoot and fix defective computer units.. Provide high-quality and efficient service to customers.. Excellent knowledge and the ability to troubleshoot and diagnose problems, and identify and implement appropriate remedial action to put malfunctioning equipment and facilities back into action.. Good knowledge of the principles, policies, practices, procedures, and strategies required to properly operate the comprehensive maintenance and operations of the branch.. Coordinates with various superiors on related problems and issues; with Cluster Manager and Area Manager on issues and concerns related to sales promotions and overall store operations; with Cluster Technician on highly complex technical problems and issues.