Experienced customer service representative and supervisor skilled in client engagement, team management, and process improvement. Bilingual with excellent communication and organizational talents.
Delivered customer support solutions and managed escalations effectively
Supervised and motivated team members to meet performance goals
Utilized root cause analysis to create actionable plans for process improvements
Excellent written and verbal communication in bilingual environments
Accedo
Provide outstanding customer service and meet client expectation., Handle upset customer as an escalation manager
Foundever
Provide outstanding customer service for a bank institution, Handling credit inquiries and reviewing terms and conditions, Following quality guidelines.
Foundever
Develop coaching skills, data analysis and organization, Root cause analysis to create action plans to address opportunities, Provide feedback, encourage and motivate team members, To provide outstanding customer service
Foundever
Promoted for a work at home campaign i was able to develop, Skills such as organization, self-sufficient and critical thinking, These are skills that helped me to manage my team assigned, Provide instant feedback and create action plans that helped us, To achieve our client’s metrics and expectations., Weekly meeting with US-Based client to review performance, And provide updates about product, process and procedures, To be aligned with all departments within the organization.
Marketing
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Managed multiple tasks efficiently and organized team workflows
