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Anibal
Customer Service Professional with 5+ years of client engagement and team leadership
Contacto
Competencias
Delivered customer support solutions and managed escalations effectively
Supervised and motivated team members to meet performance goals
Utilized root cause analysis to create actionable plans for process improvements
Excellent written and verbal communication in bilingual environments
Managed multiple tasks efficiently and organized team workflows
Educación
Idiomas
Resumen
Experienced customer service representative and supervisor skilled in client engagement, team management, and process improvement. Bilingual with excellent communication and organizational talents.
Logros Clave
- Promoted to Supervisor for managing work-from-home team and achieving client metrics
- Developed coaching, data analysis, and organizational skills through progressive roles
- Handled customer escalations and provided outstanding service at multiple organizations
Experiencia
Customer Service Representative
Provide outstanding customer service and meet client expectation., Handle upset customer as an escalation manager
Customer Service Representative
Provide outstanding customer service for a bank institution, Handling credit inquiries and reviewing terms and conditions, Following quality guidelines.
Supervisor Apprentice
Develop coaching skills, data analysis and organization, Root cause analysis to create action plans to address opportunities, Provide feedback, encourage and motivate team members, To provide outstanding customer service
Supervisor
Promoted for a work at home campaign i was able to develop, Skills such as organization, self-sufficient and critical thinking, These are skills that helped me to manage my team assigned, Provide instant feedback and create action plans that helped us, To achieve our client’s metrics and expectations., Weekly meeting with US-Based client to review performance, And provide updates about product, process and procedures, To be aligned with all departments within the organization.