Versatile professional with over 5 years of experience in transportation logistics, client acquisition, and customer service. Skilled in dispatch software, social media marketing, and operational coordination. Adept at handling diverse freight loads, building customer relationships, and...
Coordinated domestic and international freight loads, utilizing dispatch and CRM tools, ensuring timely and accurate delivery.
Conducted high-volume outbound sales and customer retention activities, including contract renewal, upselling, and relationship building.
Created marketing content and posts on Facebook, LinkedIn, Canva, and PowerPoint to approach new clients and promote services.
Provided comprehensive support, managed inquiries, processed refunds, and resolved issues for diverse customer needs.
PRIME QUALITY TRANSPORT
Made a lot of outbound calls, around 200 calls per day, Looked up for clients on social media, posting information and presentation on social media, Facebook, LinkedIn, Canva and Power Point to approach new companies, Moved USA and international loads, from Canada to USA, Worked on Central Dispatch...
RELIANT ENERGY (ALORICA)
Made outbound calls around 270 – 300 calls per day, Talked to people around 75-90 per day, and got inbound calls, Renewed electricity plans, built rapport to new customers, Enrolled customers to new electricity contracts, Negotiated to collect payments, Got incentives from selling protection plans...
FEDEX (TELUS QUETZALTENANGO)
Tracked packages status, Imported and exported a lot of international products, Created cases for lost or damaged packages, Opened investigations or put traces on packages, Scheduled pick-ups and followed up with customers.
SAMSCLUB (ALORICA)
Bachillerato en Ciencias y Letras Con Orientación En Computación
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Utilized dispatch platforms, CRM systems like Salesforce and Zoho, and Microsoft Office Suite for daily operations.
Assisted customers with products online, Gave them general information, resetting their password, Enrolled them to memberships programs, Got in contact with carriers, scheduled pickups and submitted tickets to customs departments, Submitted paperwork for items to be delivered to different...
