Dedicated professional with over 8 years of experience in customer service, sales, and technical support across call centers, logistics, and hospitality industries. Adept at building rapport, resolving issues, and driving customer satisfaction.
Exceptional ability to assist customers, resolve issues, and ensure satisfaction across diverse industries.
Skilled in upselling, cross-selling, and closing sales through effective communication and rapport building.
Proficient in technical troubleshooting, password resets, and product information dissemination.
Experienced with CRM systems, Load Boards, and communication platforms to optimize customer interactions.
COMPU DELL
SamsClub (Alorica - Callcenter)
Assisting customers with products online, Giving general information, Resetting passwords, Enrolling customers in membership programs, Contacting carriers, Scheduling pickups, Submitting tickets to customs departments, Submitting paperwork for item deliveries, Exporting products, Following up with customers, Opening cases, Sending emails, Making calls, Processing refunds, Providing replacements for damaged items, Processing adjustments
FedEX (Telus Quetzaltenango - Call Center)
Tracking package status, Importing and exporting international products, Creating cases for lost or damaged packages, Opening investigations, Scheduling pickups, Following up with customers
Sprint now Part of T-mobile (Nearsol - Call Center)
Making payments, Setting up payment arrangements, Collecting payments, Making outbound calls, Adding new credit cards and debit cards, Checking accounts, Updating customer information, Explaining bill details, Walking customers through the website, Creating new plans, Using advanced systems from the company
Bachillerato en Ciencias y Letras Con Orientación En Computación
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Strong interpersonal skills enabling effective conversations with diverse clients and stakeholders.
BROKER – Prime Quality Transport
Moving USA loads and international loads, Working on Central Dispatch tools, CRM, Uship, Load 123, and truck stop, Contacting flatbed drivers, stepdeck, hotshot, car hauler, dry van, RGN, lowboy, power only, driver away, and oversized load, Posting information and presentations on social media
IHG
Booking hotel reservations for international clients, Negotiating competitive rates, Delivering exceptional customer service throughout the booking process
RELIANT ENERGY
Making outbound calls (270-300 calls per day), Talking to 75-90 people per day, Getting inbound calls, Renewing electricity plans, Building rapport with new customers, Enrolling customers in new electricity contracts, Negotiating to collect payments, Getting incentives from selling protection plans for home appliances, Switching new and previous customers to the company, Offering Vivint products
