Demonstrated experience with Excel.
Demonstrated experience with PowerPoint.
Demonstrated experience with Word.
Demonstrated experience with Data Modeling.
Alorica
Oversaw case reporting across the entire business line, leading a high-performing team within the collections department., Handled high-volume customer interactions related to billing and payments., Managed the Daily Hours Report to guarantee fulfillment of client-hour requirements., Provided escalation support via email, chat, and phone., Led reporting processes for Kronos and EIS systems across multiple projects, including Walmart.
Prodapt
Provide real-time technical support via live chat to field technicians for a major U.S. telecommunications provider., Assist Network Analysts with troubleshooting and system optimization.
High School Graduate
Studying
Certificate
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Demonstrated experience with Dynamic Reporting.
