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Marvin
Agent Call Center / Team Lead
Contacto
Competencias
Demonstrated experience with Excel.
Demonstrated experience with PowerPoint.
Demonstrated experience with Word.
Demonstrated experience with Data Modeling.
Demonstrated experience with Dynamic Reporting.
Educación
Idiomas
Experiencia
Agent Call Center / Team Lead
Oversaw case reporting across the entire business line, leading a high-performing team within the collections department., Handled high-volume customer interactions related to billing and payments., Managed the Daily Hours Report to guarantee fulfillment of client-hour requirements., Provided escalation support via email, chat, and phone., Led reporting processes for Kronos and EIS systems across multiple projects, including Walmart.
Network Analyst / Sme (Supporting Network Analyst)
Provide real-time technical support via live chat to field technicians for a major U.S. telecommunications provider., Assist Network Analysts with troubleshooting and system optimization.