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Marvin
Customer Service & Operations Professional with 5+ years of experience
Contacto
Competencias
Effectively resolved customer issues and inquiries through multiple channels.
Supervised operational processes and financial transactions in a managerial role.
Managed social media accounts and contributed to digital marketing efforts.
Utilized Excel for data management, reporting, and process documentation.
Educación
Idiomas
Resumen
Dedicated professional with a focus on customer service, team training, and operational process design.
Logros Clave
- Managed customer interactions effectively using CRM and ticketing systems at Foundever Nicaragua.
- Handled product inquiries and managed social media channels for 1 Click Productos.
- Trained new employees and helped design operational processes at InPorte Nicaragua.
Experiencia
Customer service agent
Utilized CRM and ticketing systems to document, track, and manage customer interactions effectively., Analyzed and resolved customer complaints or issues, escalating when necessary to ensure timely solutions., Cancelled and issued lost credit card replacements., Helped customers to process credit card payments over the phone., Reported fraudulent movements in credit accounts., Participated in team meetings to receive feedback from my coach.
Customer service agent
Responded to customer requests for products, services and company information through chat and phone calls., Addressed concerns about online purchases., Managed social media accounts., Shared specific quotes about the company’s services.
Operation Manager
Train new employees in customer service and company’s information., Help to design the job positions within the company with RRHH., Design and supervise operational processes., Supervise company’s financial transactions., Review and approve the logbook of scheduled designs for Facebook and Instagram.