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Mary-joy
Guest Relations & Front Desk Specialist at African Pride Irene Lodge
Contacto
Competencias
Exceptional ability to deliver outstanding service, resolve complaints, and foster guest engagement.
Proficient in verbal and written communication, with experience in reports, presentations, and guest interactions.
Skilled in managing bookings, inquiries, and administrative tasks for hospitality settings.
Capable of resolving guest issues efficiently and making informed decisions under pressure.
Maintains a positive attitude, collaborates effectively, and builds trust with colleagues and guests.
Educacion
Resumen
Experienced front desk and guest relations assistant with a proven track record in delivering exceptional customer service, managing reservations, and enhancing guest satisfaction in luxury hospitality settings. Adept at handling VIP clients and resolving issues professionally.
Logros Clave
- Consistently provided outstanding customer service, enhancing guest satisfaction and loyalty.
- Managed reservations efficiently, reducing booking errors and increasing operational efficiency.
- Attended to VIP guests, ensuring personalized experiences and fostering positive relationships.
- Handled multiple guest inquiries and complaints with professionalism, maintaining a positive lodge reputation.
Experiencia
Front Desk / Reservations
Attending to guests in a professional manner & making booking for the hotel & spa.. Receiving and making calls to prospects and current guests.. Taking reservations by telephone, emails and making quotations & sending invoices.. Verifying payment, computing all guests’ billings accurately.. Updating reports and balancing them.
Guest Relations Assistant
Providing information about facilities, programs and other services.. Attending to special guests (VIPs) and responding to inquiries.. Profiling and allocating of gifting and assisting with site inspections.