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Mateo
Customer Service & Sales Specialist with 5+ years in B2B and B2C domains
Contacto
Competencias
Provided empathetic and efficient service, enhancing customer satisfaction in fast-paced environments.
Expanded client base and strengthened relationships, contributing to company growth across markets.
Delivered accurate Spanish-English interpretation for medical, legal, and insurance contexts.
Utilized SQL and Power BI to analyze data, supporting decision-making and reporting processes.
Designed standardized processes and improved recruitment efficiency as an executive assistant.
Educacion
Idiomas
Resumen
Experienced in customer care, sales, and interpretation with proven success in expanding client relationships, increasing retention, and supporting business growth. Skilled in data analysis and process optimization.
Logros Clave
- Ranked among the Top 30 customer service agents worldwide at Teleperformance / Amazon UK.
- Contributed to company expansion and improved customer retention by developing personalized strategies.
- Boosted client visits by 50% and increased revenue by 10% at Fusion BPO through effective appointment setting.
Experiencia
Customer Service Advisor
Ranked among the Top 30 customer service agents worldwide., Increased customer satisfaction survey approvals by 10% through efficient and empathetic service.
Interpreter, Sales Advisor & Customer Retention Specialist
Contributed to the expansion of the company in Colombia by boosting sales and strengthening client relationships., Improved customer retention by 15% through personalized retention strategies.
Medical, Insurance & Legal Interpreter
Achieved the highest entry exam score among new interpreters in my cohort., Maintained a quality rating above 95% throughout the entire period of employment., Consistently recognized for clarity and accuracy in both English and Spanish interpretation.
Appointment Setter
Boosted client visits in Colombia by 50% through effective scheduling and prospect outreach., Contributed to a 10% increase in total company revenue by optimizing appointment management.
Personal & Executive Assistant
Increased company recruitment by 20% by implementing more efficient hiring processes., Designed a standardized sales plan, later adopted as the company’s internal model.