Dedicated customer service professional with experience in increasing response rates and lead conversions. Skilled in client engagement, communication, and documentation, committed to delivering exceptional support.
Skilled in building strong client relationships and improving customer satisfaction.
Proficient in delivering clear, effective communication via calls, chat, and email.
Capable of maintaining organized records and managing documentation efficiently.
Experienced in creating and managing documents and presentations using Microsoft Office.
Sam’s club- concentrix
Increased client response rate by 30% through effective appointment setting strategies., Facilitated over 200 warm calls monthly, generating an improvement in lead conversions., Oversee agents' daily operations and ensure smooth, clear, and concise service support and assistance.
Chime - Teleperformance
Experience in managing memberships, Specializing in managing cases and exceptional customer service and providing attention, Taking calls to provide better assistance and chat support
General Bachelor
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