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Mateo
Logistics & Customer Service Specialist with 5+ years in transportation and client support
Video resume
Contacto
Competencias
Tracked freight, scheduled pickups/deliveries, and managed documentation to ensure smooth transportation workflows.
Evaluated and improved client interactions, monitored KPIs, and helped team members enhance soft skills.
Utilized communication strategies to coordinate with shippers, carriers, and clients effectively.
Handled issues related to freight delays, documentation discrepancies, and service disruptions.
Supervised customer service team, providing guidance on work processes and soft skills development.
Educacion
Idiomas
Resumen
Seasoned logistics coordinator and customer service supervisor with expertise in freight management, team support, and process optimization. Skilled in communication, troubleshooting, and operational reporting to ensure efficient transportation solutions.
Logros Clave
- Managed freight tracking, timely pickups, and deliveries, ensuring operational efficiency at Lean Solutions Group.
- Led team to improve customer service protocols, resulting in enhanced call quality and client satisfaction at Teleperformance.
- Optimized reporting processes with daily shift summaries, improving information clarity and operational responsiveness.
Experiencia
Logistics coordinator and carrier sales (after hours)
To track and trace freight and to make sure that it’s picked up and delivered on time., To properly report any issue related to a carrier not being able to pick up or deliver the freight on time., To recover the freight in case a carrier can’t pick it up., To collect paperwork such as BOL’s or...
Supervisor – Customer service representative
To focus on the objectives and the metrics (KPI's) required by the customer., To monitor and evaluate agent phone calls., To create or modify the ways to work with my team, help them improve their soft skills.